Refund & Exchange Policy

Overview

All sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and confirmed.

By completing a purchase on our website, you agree to this No Refund & No Exchange Policy.

No Returns or Exchanges

We do not accept returns or exchanges under any circumstances, including but not limited to:

  • Change of mind
  • Incorrect product selection
  • Size, color, or design preferences
  • Delays caused by courier partners
  • Minor variations in color, texture, or finish
  • Any item delivered more than 30 days ago

Non-Refundable Items

The following items are strictly non-refundable and non-exchangeable:

  • All products listed on our website
  • Customized or made-to-order items
  • Sale or discounted items
  • Gift cards
  • Downloadable or digital products

Damaged or Defective Products

We take quality seriously. If you receive an item that is damaged during transit or defective due to our error, please contact us within 24 hours of delivery with:

  • Clear photos or videos of the product
  • Original packaging images
  • Order number and invoice

After verification, we may offer a replacement or resolution at our discretion.
No refunds will be issued in such cases.

Shipping & Delivery

  • We are not responsible for delays caused by courier services, weather conditions, customs clearance, or unforeseen circumstances.
  • Shipping charges are non-refundable.

Cancellations

Once an order is placed, it cannot be cancelled, modified, or refunded.

Contact Us

If you have any questions regarding this policy, please contact us at:
📧 Sales@iwstone.com